Tranquility Privacy Policy

Tranquility Online Inc. (“Tranquility”) has created this privacy policy (“Privacy Policy”) in order to set out how we collect, use, and disclose personal information through our online anxiety management platform which allows registered clients (“Clients”) to learn and practice cognitive behavioural therapy techniques (the “Services”).

The privacy of our users is of great importance to us. By visiting our website located at (the “Website”) or using the Services in any manner, you acknowledge that you accept the practices and policies outlined in this Statement and you hereby consent to the collection, use and disclosure of your personal information in accordance with this Statement.


This Statement covers our collection, use and disclosure of information about identifiable individuals (“Personal Information”). This Statement does not apply to the practices of companies that we do not own or control. We do not knowingly collect or solicit Personal Information from anyone under the age of 18 or knowingly allow such persons to register for the Service.


  1. Tranquility Account Information

In order to use our Services, users must have a valid Tranquility account which you can use to log in to the Services (“Account”). When you register for the Services, Tranquility collects your email and password in order to authenticate your Account access and provide you with access to the Services. Tranquility also uses your email address to communicate with you. Tranquility will also collect your city and province of residence to confirm that you are eligible to participate.

  2. Program Information

In order to provide the Services, Tranquility requires Clients to complete questionnaires related to their anxiety, health history and progress throughout the program. Tranquility tracks and collects the following Personal Information from its Clients (collectively “Program Information”) through its surveys and your interactions with our coaches and the Services: name, email, birth date, age, gender, personal preferences, and health history, as well as other information you choose to provide when you're using our service, participate in a survey or communicate with our coaches.

Tranquility and its coaches analyzes the Program Information to assess your anxiety concerns and recommend therapeutic activities to Clients.

Personal Information is also aggregated and analyzed by Tranquility to determine general trends in effectiveness of the Services (“Statistical Data”).

  3. Usage Data

Tranquility may also collect certain information from users of the Website and Services, such as Internet addresses, time spent logged into the Services and other usage data. This information is logged to help diagnose technical problems, and to administer our Website and Services in order to constantly improve the quality of the Services. Tranquility uses the usage data that we collect to provide the Services and to continuously improve the Services.

  4. Local Storage (Web browsing)

When Clients access the online Platform, Tranquility uses local storage to allow the Client’s browser to remember the Client’s email address, username and module progress.

  5. Telephone/Webcam Recordings

Tranquility may record telephone and online webcam and/or messaging conversations between Clients and coaches in order to evaluate and train coaches.


Tranquility stores its data, including Personal Information, on servers located in Canada and the United States. By submitting information, you agree to this transfer, storing or processing of your Personal Information in Canada and the U.S. You acknowledge and agree that your Personal Information may be accessible to law enforcement and governmental agencies in those countries under lawful access regimes or court order.


  1. Service Providers and Business Partners

We may from time to time employ other companies and people to perform tasks on our behalf and need to share Client Personal Information with them to provide the Services to you. Unless we tell you differently, such third parties do not have any right to use the Personal Information we share with them beyond what is necessary to assist us. This includes third party companies and individuals employed by us to facilitate our Services, including the provision of maintenance services, database management, Web analytics and general improvement of the Services, and businesses who engage our Services (to the extent provided for above).

  2. Business Transfers

If we (or substantially all of our assets) are acquired, or if we go out of business, enter bankruptcy, or go through some other change of control, Personal Information may be made available or otherwise transferred to the new controlling entity, where permitted under applicable law.

  3. With Your Consent

If we need to use or disclose any Personal Information in a way not identified in this Privacy Statement, we will notify you and/or obtain your express consent as required under applicable privacy laws.


We will keep your Personal Information for as long as it remains necessary for the identified purpose or as required by law, which may extend beyond the termination of our relationship with you.  We may retain certain data as necessary to prevent fraud or future abuse, or for legitimate business purposes, such as analysis of aggregated, non-personally-identifiable data, account recovery, or if required by law. All retained Personal Information will remain subject to the terms of this Privacy Statement.


You have the right to access the Personal Information we hold about you in order to verify the Personal Information we have collected in respect to you and to have a general account of our uses of that information.  Upon receipt of your written request, we will provide you with a copy of your Personal Information, although in certain limited circumstances, and as permitted under law, we may not be able to make all relevant information available to you, such as where that information also pertains to another user.  In such circumstances we will provide reasons for the denial to you upon request.  We will endeavor to deal with all requests for access and modifications in a timely manner.

We will make every reasonable effort to keep your Personal Information accurate and up to date, and we will provide you with mechanisms to update, correct, delete or add to your Personal Information as appropriate.  As appropriate, this amended Personal Information will be transmitted to those parties to which we are permitted to disclose your information.  Having accurate Personal Information about you enables us to give you the best possible service.


We may amend this Statement from time to time. Use of Personal Information we collect is subject to the Statement in effect at the time such information is collected, used or disclosed. If we make material changes or changes in the way we use Personal Information, we will notify you by posting an announcement on our Website or sending you an email prior to the change becoming effective. You are bound by any changes to the Statement when you use the Website after such changes have been first posted.


Questions regarding this Statement or Tranquility’s privacy practices should be directed to

Last Updated: July 31, 2018